At EverLaceBridal, we are committed to providing a smooth and transparent shopping experience for our international customers.
Please note that orders may be subject to customs duties, import taxes, or other fees imposed by your local government upon arrival in your country. These charges are determined by your local customs authority and are not included in the item price or shipping cost shown on our website.
Who is Responsible for Customs Fees?
All customs duties, import taxes, and related charges are the responsibility of the buyer. These fees, if applicable, are usually collected by the shipping carrier at the time of delivery.
Customs Clearance
Once your order has been shipped, the customs clearance process is handled by your local customs office. If additional information or payment is required, the carrier may contact you directly. Please ensure your contact details are accurate to avoid delays.
Possible Delays
Customs inspections may occasionally cause shipping delays. While we always strive to ensure timely delivery, EverLaceBridal is not responsible for delays caused by customs procedures.
Order Value & Declarations
We provide accurate product and invoice information in compliance with international shipping regulations. If you have specific requests regarding packaging or declarations, feel free to contact us before placing your order.
Frequently Asked Questions
Q: What happens if my package is held by customs?
A: If your package is held or inspected by customs, the buyer is responsible for providing any required documentation and paying applicable fees to release the shipment.
Q: Will I always be charged customs fees?
A: Not necessarily. Customs policies vary by country, and some orders may not incur additional charges depending on local regulations and order value.
Q: Can my order be seized by customs?
A: While rare, customs authorities have the right to inspect or seize shipments. To minimize risk, we recommend ensuring compliance with your country's import regulations.
Q: Can you mark the package as a gift or lower value?
A: We follow standard international shipping regulations and provide accurate declarations. Special requests can be discussed prior to ordering, but cannot be guaranteed.
